You will receive an email with your check in time (usually 7:00 for dogs & 7:30 for cats)
Please drive past the entrance to the SPCA of Lake County and do a U Turn to form a single file line at the entrance. See diagram
DO NOT ENTER THE PARKING LOT UNTIL A STAFF MEMBER DIRECTS YOU. We check in 1 client at a time
Please remain in your vehicle unless requested by a staff member to help with your dog
WHEN YOU ARRIVE FOR AFTERNOON PICK UP
You will receive a call when your pet is ready to be picked up. DO NOT COME UNTIL CALLED
Pick up is spaced out, so you can pull directly into the parking lot when you arrive
Our lobby is closed to to walk-in traffic. Please stay in your vehicle and call the office to let us know you have arrived (707) 279-1400
A staff member will come out and go over the aftercare instructions and bring out your pet.
PLEASE BE PREPARED TO ARRIVE WITHIN AN HOUR OF BEING CALLED. We do not have a "closing time" and are obligated to stay until the last animal goes home.